Tuesday, 20th of February 2018

Patient Satisfaction

Hospice for Utah is dedicated to compassionate, family-centered care. Our quality of care and commitment to integrity is carried out by a team of professionals who have an extraordinary spirit and vision. We find joy in providing service to those at the end of their lives and their families. On this page, we would like to share the experiences of some of those whom we have helped through the hospice experience.

I loved the documentation daily on Dad’s care!! Loved his daily care aid and nurse- excellent care by both of them!!

We had the most incredible caregivers for mom. They were all our angles. Thank you

I have loved and connected with the hospice care team. They go the extra mile constantly. Couldn’t have gone through this without them guiding me.

I was every so thankful that we were on board with your team. When I called on Jan 12th or 13th the young RN was so calming and reassuring that we were in the system and that an RN would be out to see us. From the beginning to the end, I saw a high degree of professionalism competency and compassion.

The medical staff who took care of my father, including Scott, Heidi, Chantel, and Claudia could not have been more compassionate and kind to my father. They treated him with respect and dignity when he felt his dignity was gone. For the most intimate treatment my father received, I could not have asked for a more special and humane group of people to take care of my dad in his last days. You are all very, very special human beings! Heidi is an exceptional human being! She was proactive in keeping me informed of my father’s status and I appreciated her honesty in telling me what to expect of my father’s condition rather than sugar coating the information. She prepared me for my father’s death, rather than giving me false hope. This made his death easier to handle.

This was my first experience with a Hospice team and I am thankful to say that it was a great one! The support was “immeasurable to me!”

I am so thankful mother had such a wonderful hospice team. They were so respectful and kind and made the last months comfortable and less frightening. They were a support for her as well as me. Thank you for being there when the need was so great.

Joan was an excellent nurse. She was wise, compassionate, professional and very caring. I will always love her for the wonderful care she gave my mother. She always communicated with me and my mother very well. Carol and Lynn did a fantastic job as her aides. They were so kind and patient with her. They always went above and beyond the call of duty.

I wish I had called hospice sooner. They give wonderful care and support.

Heidi the nurse was so very helpful and kind to our family. She explained everything and took the time we needed. She came back after daddy died to check on us. She still checks on mom from time to time. She has a caring gift you cannot teach.

I had previous care and I could never get the social worker to call me back. They didn’t answer my questions. Your staff is just amazing and wonderful. It was a nurse at George Wahlen Vet home that told me you were the best. I love all of them. Thank you.

Loved the whole hospice experience. Everybody treated my mother with such love, care, and respect. And were especially helpful when she was sedated because she was so anxious and unsafe.

I felt that without hospice’s involvement and those telling us that dad was really at the end of his life, the family would not have been able to say goodbye. We had not expected him to pass so soon. We also did not know he was as sick as he was. Although hospice was not involved very long, it was extremely comforting to know you were there for services (immediately) and consultation. We no longer felt we were in the dark about things. Thank you for your help.

Very caring people, friendly, positive attitudes, knowledgeable. Enjoyed working with them.

Everyone was amazing! Thank you!

Very professional. Thank you.

This is the second time that we have used Hospice for Utah. First with my mother and now my aunt. We received excellent care both times. Our nurse was Stephanie, we loved her. I asked for her again with my aunt. As well as the others on the hospice team.

Mom loved the staff that assisted her. Especially Stephanie and Morgan. They were kind and thoughtful. I know there were others, but they were the two that I know. It was such a relief to know she was bathed consistently and her medical needs always taken care of. Thanks so much for everything.

I especially appreciated the vigilant communication between mom’s caregiver and me. Our mom was in very good hands.

The nurses and cna’s were very perceptive and “read” our mother, her personality and tendencies so well. Very understanding of her reasoning and helped support all of us for the better. Thank you all.

I’m so glad I called Hospice. We were at wits end on what to do. We didn’t want my mother suffering. I called and they were there with in a few hours, explaining everything. They made us feel so much better about the whole situation, making my mom comfortable until the time she passed.

Hospice did a wonderful job and very professional about everything they did. Your nurse staff is some of the kindest, sweetest people I will ever meet.

Hospice for Utah did a wonderful job for my mother in law. We are very grateful for your kind and loving care. Thank you!

The hospice team was very professional, respectful and treated my wife and family with dignity! My wife’s condition was so bad that it was difficult to offer much improvement for her. I think I benefited because hospice helped me where I was having problems (lifting and bathing), and hospice helped me with medications and prepared me for the end.

All team members were very kind as they called with updates, and then stayed with us until mother was taken to the mortuary. So happy we used hospice!

I am very happy we choose Hospice for Utah. Once we started with Hospice I heard a lot of horror stories about hospice patients. My experience with Hospice for Utah was wonderful. I am thankful for the care that was given to my mother.

Your staff was confident, thoughtful, kind and very loving to our Mom. When we couldn’t be there or take care of her needs, you took care of her. I especially liked that the assisted living center called hospice first when there was an IR. It made answering the phone less stressful than being called by the assisted living and trying to get them to make a decision.

Hospice helped us get relief from grief as Williams was declining in his health. Wonderful people.

All I can say, that your staff at hospice is such a great program and I thank God it was there for us. I think you folks do a fantastic job with the patients and loved ones. You folks have a fantastic staff, that care about their patients and take time with the families to explain everything to you. And the support and love that they show is just so fantastic. I’m so grateful for everyone there. Thank you so much.

I truly appreciate the love and care my mom got from Hospice For Utah’s staff. She was treated with kindness, dignity and respect, which all elderly people deserve. Thank you!!

Thank you for all you did. Our family felt comfort in having you there when we were not sure exactly what was our mother’s condition and how much longer it would be. We really appreciated the peaceful way everything was handled. Thank you.

Thank you so much for your caring concern and service to mom and to our family. Already we miss having your staff every day. We love them all.

Words just cannot express how deeply we appreciate all you have done for our mother. You all showed true compassion and kindness for her and her illness.  Lisa, Brooke, and Holly were incredible and mom loved them. We want to say “Thank You” once again to all of you. May God’s blessings flow in each of your lives.

Love you guys, however hopefully I won’t need your services anytime soon. Maybe I’ll just come visit.

The hospice staff was so caring and professional. I felt like they were family by the time our experience ended. A special thanks to our mothers CNA who showed such a special love and all her nurses. You all are so wonderful. Words cannot adequately express.

I want to thank everyone that we were in contact with. We know that our mother enjoyed all who gave her care and needs. We were so glad that your staff was with us when she passed and also for coming to her viewing and the beautiful card. I was truly grateful for how personal the girls were with all. Thank you all so much.

I hope you received our thank you note. We have never felt so much love and caring from people we didn’t really know, but felt like family when you were there. Much love for you all and thank you for being such loving people. May God bless and keep you always safe.

Thank you for helping make it possible for us to keep him in his own home. That was what he wanted. You became part of the family. The love you showed was amazing. He absolutely loved all of you. He looked forward to your visits and bragged about you often. Thank you! Thank you! Thank you! Keep up the good work.

Thank you all for your loving attention to ours and especially our loved one’s needs. It was an experience I shall never forget and will always be grateful to you. May all your clients be as well served as our dear family member was! As my daughter said “He did not choose to be mentally handicapped, not to have a wife and children, not to be able to drive an automobile, not to go to college like his siblings, but you allowed him his last choice in life, to die at home.” Thank you. Even your sympathy care and enclosure express so much comfort. Your social worker is such an asset to your facility. For one so young, she had absolute understanding of us old folks and the isolation we feel in the end.

Your entire team were loving, caring and became members of our family during this difficult time. You are all loving professionals!

Everything was just great! We were extremely pleased with the care, support, understanding and comfort provided by Hospice For Utah. Hospice allowed my mom to pass with dignity, respect and love. Her passing was very peaceful. Thanks so much for all your help.

All who cared for my mother were professional and caring. I want to mention Lisa and Carly who were wonderful to mom. You all made her last days as she wanted, peaceful and pain free. I thank you so much. You also gave me peace of mind.

I can’t say enough good about Hospice of Utah and your staff. I have recommended your service to everyone I have talked with. Thank you so much for your support and professional care.

 I always felt well informed and truly appreciated the constant kindness, care and professionalism each Hospice for Utah caregiver provided. Many thanks to you all.

We requested Hospice For Utah, following a “not so good” experience with a different hospice provider. Scott had been to my parent’s home several years previous. We found his card and called. He was at my sister’s side within 15 minutes! Our sister was a brave, wonderful loving individual. Scott and Claudia and Chelsea saw her almost daily. We were with our sister everyday for 3 weeks. Hospice For Utah was there with us. The staff was kind, considerate, and knowledgeable. They helped provide our sister with comfort and dignity during the most difficult last 3 weeks of her life. WE will be FOREVER GRATEFUL!

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